Hoplite Armor Refund and Return Policy

Policy Disclosure

This refund and return policy applies to all purchases made through www.hoplitearmor.com. By completing a purchase, you acknowledge and agree to the terms outlined below. Please review this policy prior to purchase, as it is prominently displayed on our website at cart and included in order confirmation emails.

Returns Policy

All body armor, medical supplies, survival food, and coffee sales are final. No refunds or cancellations are permitted for non-defective items, except as required by applicable law (e.g., for defective products in California). Exceptions for non-defective items may be made at the sole discretion of Hoplite Armor LLC, but any approved returns will be issued as store credit only, subject to a 20% restocking/processing fee to cover handling and restocking costs. Return shipping is FREE for approved returns.

Soft goods (e.g., plate carriers, pouches, faraday bags) may also be eligible for return as store credit only for non-defective items, subject to the same 20% restocking/processing fee, if approved.

To be eligible for return, items must be unused, undamaged, and in their original condition with all original packaging and the original invoice included, except for defective items (see Defective Products below). Returns must be requested within 30 days of delivery by obtaining a Return Merchandise Authorization (RMA) number. To request an RMA, email our customer service team at customerservice@hoplitearmor.com. We will respond to RMA requests within 3 business days. Returns will not be accepted without an RMA.

We can only process returns for items purchased directly from www.hoplitearmor.com and fulfilled by Hoplite Armor LLC. Proof of purchase is required. Send approved returns prepaid via UPS or insured U.S. Mail to:
Hoplite Armor
Attn: Returns Department
[Contact customerservice@hoplitearmor.com for address]

Defective Products

For California customers, or where required by applicable law, defective products may be eligible for a refund or replacement at Hoplite Armor LLC’s discretion, in accordance with the California Song-Beverly Consumer Warranty Act or other relevant consumer protection laws. To report a defective product, email customerservice@hoplitearmor.com with your order number, proof of purchase, and a detailed description of the defect (including photos, if possible) within 30 days of delivery. We will respond within 3 business days to provide an RMA and instructions for return or replacement. Defective product returns are not subject to the 20% restocking/processing fee.

Refunds

No monetary refunds will be issued for non-defective items. Approved returns or exceptions for non-defective items will be issued as store credit only within 10-14 business days of receipt by Hoplite Armor. Store credit is non-transferable and non-redeemable for cash. Initial shipping costs will not be credited unless the return is due to an error by Hoplite Armor.

For defective products, California customers (or those in jurisdictions requiring it) may receive a refund or replacement, as outlined in the Defective Products section. Refunds, if applicable, will be processed to the original payment method within 10-14 business days of receipt.

Cryptocurrency Payments

For purchases made with cryptocurrency, no monetary refunds or cancellations are allowed for non-defective items under any circumstances. Approved returns for non-defective cryptocurrency purchases will be issued as store credit only, subject to a 20% restocking/processing fee. No exceptions will be made for non-defective items. Defective products purchased with cryptocurrency may be eligible for a refund or replacement in California or where required by law, as outlined in the Defective Products section. All other return conditions (e.g., RMA requirement, proof of purchase, original packaging for non-defective items, 30-day limit) apply.

Warranty Disclaimer

This return policy does not affect any separate manufacturer warranties that may apply to specific products. Contact the manufacturer directly for warranty-related inquiries.

Governing Law

This policy and any disputes arising from it are governed by the laws of the State of Florida, without regard to conflict of law principles, except where California law or other applicable consumer protection laws mandate specific rights.

Policy Changes

Hoplite Armor LLC reserves the right to modify this policy at any time without prior notice. The current policy will be posted on www.hoplitearmor.com.

Force Majeure

Hoplite Armor LLC is not liable for delays in processing returns due to events beyond our control, including but not limited to natural disasters, strikes, or government actions.

Limitation of Liability

Hoplite Armor LLC’s liability for any errors in the return process is limited to the value of the store credit or refund issued for the returned item(s), except where prohibited by applicable California law or other consumer protection laws.